CANCELLATIONS & REFUNDS
Last updated: 28/07/2026
This policy applies to purchases made from Notes in Red, including personalized stories, other one-time digital products, and any subscription or co-writing services we may offer.
Any product-specific cancellation or refund terms displayed during checkout form part of this policy. Where those terms differ, the product-specific terms will apply.
Personalized stories and custom digital products
Our custom stories are created specifically for each customer using the information, preferences, and creative choices submitted with their order.
You may request cancellation before we begin creating your personalized product. Because production may begin immediately after payment, cancellation may no longer be possible once your order has entered generation, writing, editing, formatting, or another stage of personalized production.
Once creation has begun, the order is considered final and is non-refundable, except where required by applicable law.
We do not ordinarily provide refunds because of:
A change of mind after creation has begun.
Subjective dissatisfaction with the plot, writing style, characters, pacing, romantic dynamic, or other creative choices.
Incorrect or incomplete information provided by the customer.
Failure to read, download, access, or use the completed product.
Requests for changes beyond any revisions expressly included with the purchase.
Purchasing a custom story does not guarantee that every creative decision will precisely match the customer’s personal expectations. Any revisions included with the purchase will be described on the relevant product page or checkout screen.
Problems with your order
Please contact us promptly if:
You were charged more than once for the same order.
You did not receive the product you purchased.
A delivered file is corrupted or cannot be accessed.
The delivered product is materially different from what was described at the time of purchase.
We made a clear error in processing your submitted order information.
Depending on the circumstances, we may correct the issue, regenerate or redeliver the product, provide an appropriate account credit, or issue a full or partial refund.
Subscriptions and co-writer plans
Some future Notes in Red products may be offered through a recurring subscription.
Unless otherwise stated at checkout, subscriptions automatically renew at the billing frequency selected when the subscription was purchased. Customers may cancel before their next renewal date to prevent future charges.
Cancellation will normally take effect at the end of the current paid billing period. Access may continue until that date. Payments already charged are not ordinarily refundable or prorated for unused time, except where required by applicable law or expressly stated in the applicable plan terms.
Any trial duration, renewal price, included usage, credit limits, and cancellation instructions will be disclosed before purchase.
One-time credits, access passes, and add-ons
One-time purchases of credits, access passes, upgrades, or add-ons are non-refundable once they have been activated, used, or applied to the creation of content, except where required by law.
Requesting a cancellation or reporting a problem
Contact love@notesinred.com and include:
Your full name, the email used for the purchase, your order number, and a brief description of your request.
Submitting a request does not guarantee that an order can be cancelled if creation has already begun.
Your statutory rights
Nothing in this policy excludes, restricts, or modifies any consumer right or remedy that cannot lawfully be excluded under applicable law.
